Skip to content

Frequently Asked Questions

Delivery times?

All our products are made to order, most products take 6-8 weeks from order to delivery.

How is my oak frame delivered?
  • Porches and smaller items will be delivered on a single or double pallet. the courier will be able to off load the pallet on to a drive.
  • Bigger items will be delivered on a flat bed lorry and may need lifting equipment i.e a forklift to get it off the lorry. If this isn't possible we can arrange for the lorry to have a Hiab crane built in.
Can you make my oak frame bespoke?

Yes we can help design your oak frame, or if you have drawings we can use those. send your plans / ideas to us for a detailed quotation here

What are the payement terms?

Payment terms for items under £2000 would be full payment on order. Orders over £2000 would require a 30% deposit on order with the balance before delivery.

Will i be able to erect my frame myself?
  • Everything on your new frame will come pre-cut or already assembled, most frames can be erected with a small amount of carpentry experience. 
  • Bigger frames may need to be, erected by a qualified carpenter.
How many people will it take to erect my frame?
  • Most porches can erected by two people
  • Bigger frames can be erected by two  - three people. a genie lift would be recommended to aid with lifting beams in place.